Shipping FAQ

SHIPPING FAQ

SHIPPING INFORMATION AND OPTIONS – U.S.

Orders ship from Nashville, TN. Our current order processing time is approximately 1-5 business days for in-stock merchandise.

During this processing time, your online order is transmitted to our fulfillment center and processed for shipment as quickly as possible.  Business days are defined as Monday through Friday and exclude US Holidays.

Orders with ship-to addresses within the U.S. will be shipped via UPS.

UPS Transit & Delivery Timelines: Remember that orders take 1-5 business days to process before they are shipped. Estimated transit times below apply after the order is shipped and do not include the processing time at our fulfillment center.

Delivery times vary depending on the UPS service in your location but are typically anytime before end of day.

UPS

  • 2nd Day Air: Up to 2 business days in transit
  • Ground: 1 - 5 business days in transit

Shipping rates are calculated based on total weight and dimensions of the item(s) ordered and the zip/postal code of where the order is being shipped to. NOTE: Oversized items are subject to additional shipping/ fees.

Pre-sale orders begin processing as soon as the item is in stock and fully received. You can expect your order to ship 1-5 business days after the item is received in stock.

Certain items (which require special preparation for shipment, such as fine art pieces or fragile items) may require a longer processing time. In these cases, we will make every effort to reflect this exception with a notice in the product description page.

We want to ensure that your order is shipped to you as quickly as possible.  If you would like to check the status of your order, please see “track order” instructions below.

Please note that as of January 1, 2011, shipping rates and fuel surcharges have gone up, causing an increase in shipping costs.

 

SHIPPING INFORMATION AND OPTIONS – OUTSIDE THE US.

Our international customers are very important to us. We are proud to be serving customers worldwide to areas that our shipping providers service. Please keep in mind that the items in the shipment must not be prohibited by embargo or national/international restrictions.

We do not currently offer service to the following regions: Afghanistan, Aland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia and Herzegovina, Botswana, Bouvet Island, British Indian Ocean Territory, BVI, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Christmas Island, Cocos Islands, Comoros, Congo, Cook Islands, Cote d’Ivoire, Cuba, Curacao, Cyprus, Djibouti, Dominica, East Timor, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Grenada, Guadeloupe, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Islands and McDonald Islands, Hong Kong, Indonesia, Iran, Iraq, Isle of Man, Israel, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Moldova, Mongolia, Montenegro, Montserrat, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, North Korea, Oman, Pakistan, Palau, Palestinian Territories, Panama, Papua New Guinea, Philippines, Pitcairn Islands, Qatar, Reunion, Rwanda, Saint Barthelemy, Saint Christopher, Saint Croix, Saint Eustatius, Saint Helena, Saint John, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Thomas, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, South Korea, Sri Lanka, St. Vincent & Grenadines, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Syria, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Tortola, Trinidad and Tobago, Turkmenistan, Turks and Caicos Islands, Tuvalu, U.S. Virgin Islands, Uganda, Ukraine, Union Island, United Arab Emirates, Uzbekistan, Wallis and Futuna, Western Sahara, Yemen, Zaire, Zambia, Zimbabwe. We apologize for this inconvenience and we hope to be able to offer services to these parts of the world in the near future.

International orders will be shipped via UPS and will be delivered by the destination country’s postal service. International delivery times average 4-10 business days once shipped (please allow up to 3 days for order processing before the item ships), but will depend on the destination country and can be delayed in customs. Depending on the destination country, orders could take up to 3-4 weeks. Please be aware that we are not responsible for products confiscated by the legal authorities of your country or state; we advise you to check your local customs office regarding import laws in advance, before ordering, if you suspect that your country bans any products.

The customer is responsible for all shipping charges for any international orders that are refused upon delivery.

Please note that oversized items or items that are heavier in weight may be restricted to delivery to the Continental US only due to international carrier restrictions. We apologize for this inconvenience, and are hoping to offer expanded services in the near future.

Please Note
We are diligently working with our friends at UPS to obtain the best rates we can for our international customers.
 
There are a few areas that we haven’t been able to finalize pricing. For that reason, the following countries have been temporarily disabled for shipments: Angola, Anguilla, Antigua and Barbuda, Aruba, Bahamas, Bahrain, Bangladesh, Barbados, Benin, Bermuda, Bhutan, Bonaire, Botswana, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cameroon, Cape Verde Island, Cayman Islands, Central African Republic, Chad, Congo, Cote d'Ivoire, Curacao, Cyprus, Dijibouti, Dominica, East Timor, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Grenada, Guadeloupe, Guinea, Guinea-Bissau, Haiti, Iraq, Israel, Ivory Coast, Jamaica, Jordan, Kenya, Kuwait, Lebanon, Lesotho, Liberia, Madagascar, Malawi, Mali, Martinique, Mauritania, Mauritius, Montserrat, Mozambique, Namibia, Nepal, Netherlands Antilles, Niger, Nigeria, Oman, Pakistan, Qatar, Reunon, Rwanda, Saba (Netherlands Antilles), Saint Barthelemy, Saint Christopher, Saint Croix, Saint Eustatius (Netherlands Antilles), Saint John, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Thomas, Saudi Arabia, Senegal, Seychelles, Sierra Leone, South Africa, Sri Lanka, St. Vincent & Grenadines, Swaziland, Tanzania, Timor-Leste (East Timor), Togo, Tortola (BVI), Trinidad and Tobago, Turks and Caicos Islands, U.S. Virgin Islands, Uganda, Union Island (St. Vinvent & Grenadines), United Arab Emirates, Virgin Gorda (BVI), Yemen, Zaire, Zambia, Zimbabwe
 
Be sure to check back here to see when these countries will be available. We thank you for your patience!

 

International Shipping Duties and Taxes
Orders shipping to destinations outside the United States might incur import fees and duties & taxes that are not reflected in our prices. If duties and taxes are imposed on your order, they are due at time of delivery. Please consult your local customs office for more details about your country's duties and taxes. 

Per the terms of our return policy, please note that shipping arrangements and costs incurred to return items are the customer’s responsibility.